Writing Achievements for an Administrative Support Resume
If you're writing an administrative support resume, you need professional achievements to give it a
competitive edge. Ask yourself these probing questions.
© David Alan
All Rights Reserved
Identifying professional achievements for use on a resume is not always easy. That's
especially true if you're writing an administrative support resume, as much of the job of administrative or office
support doesn't lend itself to the kind of dramatic accomplishments that stop tides and end wars. Still,
professional achievements breathe life into a resume, and provide an opportunity to get a leg up on your
Uncovering Your Administrative Support Achievements
Staring at a blank page when it comes to achievements for an administrative support resume?
Try asking yourself a series of probing questions about your job that force you to think beyond the mundane,
day-to-day duties you perform. Here are some questions to get you started.
– Did you improve the company's filing system? If so, an achievement might
sound like: Designed and implemented improved file management system that reduced file backlog from five days
– Did you assist in an office startup or expansion? If so, an achievement
might sound like: Established office procedures supporting a 300% increase in sales staff with no subsequent
increase in support personnel.
– Did you do anything that improved or speeded up routine procedures? If
so, an achievement might sound like: Developed a tracking system for delinquent accounts that standardized
contact procedures and reduced the A/R collection period by 50%.
– Did you save the company some money? If so, an achievement might sound
like: Reduced expenses by $15,000 in a single year by re-negotiating malpractice, health and disability
– Were you involved or instrumental in the transition of technology? If so,
an achievement might sound like: Upgraded and migrated all facility computers (approximately 20) to Windows
– Did you volunteer for training, or initiate a learning experience outside your job
description? If so, an achievement might sound like: Enrolled in evening university classes (labor and
employment law) to better assist staff attorneys in case work.
– Were you recognized for your performance? If so, an achievement might
sound like: Received numerous customer comments and correspondence--as well as a company bonus--in recognition
for exemplary customer service.
Keep the questions flowing until you've identified a number of achievement that will not
only look good on the resume, but speak directly to the kind of job you're seeking. If your paper is still blank
after this exercise, make a commitment this day to begin chronicling the contributions you make to the company.
Remembered and recorded, professional achievements will serve you long after the initial
Editor's Note: Should You Consider A Professional Writer?
In today's tough job market, every resume is fighting for attention - keywords, design,
layout, copy. Is yours competitive? "A professional writer can often make the difference," says former recruiter
David Alan Carter. "Just make sure your writer is certified and talented." Carter
has identified the Best Resume Services on the Web, reviewing quality of workmanship, spelling out their
pricing, and giving each a star ranking.
And yes, the best resume writers are pros at identifying professional achievements and
putting them to good strategic use, including our Top-Rated GreatResumesFast.com.
Carter is a former technical recruiter (i.e.
headhunter) and the founder of Resume One of Cincinnati. For more than ten years, he personally
crafted thousands of resumes for satisfied clients from all occupational walks of life, from
entry-level to senior executive.
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